Reference

Legal details for your ratu118 account

ratu118 keeps its Legal page focused on the rules behind account access, wallet records, privacy and policy requests, so you can check the relevant details before opening an…

Account termsPrivacy controlsPolicy requestsLocal-law access

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Legal terms around DANA and QRIS

ratu118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal terms apply to the account you open, the details you submit, the wallet records attached to your account and the way access is assessed. Eligibility depends on local law, and we may ask for phone verification before account access or before a wallet status

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can be changed. DANA, OVO, GoPay and QRIS appear as named payment choices, while bank transfer and virtual account records may be matched to your account details for processing and checks. Keep your phone number accurate, use only an account in your own name, and read
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any policy notice shown before confirming an account or wallet action. If a rule changes, we will place the updated wording in the relevant policy area rather than hiding it inside a game page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACT

Three routes for Legal questions

A clear contact route helps when you need a policy answer rather than a lobby explanation. Start from the support link connected to your account, include the phone number used for verification, and identify the relevant Legal section. For wallet questions, add the DANA, OVO, GoPay or QRIS reference shown in your account without sending a password or full payment credentials. We can then match the request to the correct account record.

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Account access

Use the account support route when phone verification, access wording or an eligibility question needs attention. Include your registered phone number and the exact message shown on mobile or desktop, so we can direct the Legal request without asking you to repeat private account details.

Wallet records

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account concern, send the visible reference and date through the support path beside your account area. Do not share a password, one-time code or complete card or bank credentials in the request.

Policy changes

If you want to ask about a correction, removal or wording change, name the Legal clause and explain the reason for your request. We will use the account contact route connected to your verified phone details and respond through the available support channel.

DATA PRACTICE

How we handle account policy

Legal clarity depends on what happens to your account data after each action. We use the details needed to create access, verify a phone number, match a wallet record and investigate a…

Data handling

We connect account details to the actions they support, such as phone verification, wallet status checks and policy contact. A payment reference from DANA or QRIS should be supplied only when it helps locate a specific record, not as a substitute for your account identity.

Cookie use

Cookies can help keep a browser session connected to the account path and remember basic access choices. If you clear them, the mobile or desktop browser may ask you to sign in again or repeat phone verification before showing account-linked policy details.

Account security

Phone verification is part of our account access process, and a new device can trigger an additional sign-in check. Never give your password or one-time code to another person. If access looks unusual, stop the session and use the account support route.

Record retention

We retain account and wallet records for the period needed to operate the account, resolve a policy request and meet applicable legal or payment obligations. The exact period can depend on the record type, so ask through support if you need a retention clarification.

Who to contact

Our account support route is the right contact for Legal wording, privacy questions, access concerns and wallet-record disputes. Include the section name, your verified phone number and a short description. This helps us separate a policy request from a game or lobby question.

Requesting changes

To request a correction, access clarification or policy-data change, identify the specific account detail and explain what should be updated. We may need to confirm the phone number on file before acting, and eligibility for any requested access depends on local law.

Legal answers before account access

These Legal answers address the questions we expect before you open an account or send a policy request. They cover access, privacy, cookies, payment records and correction steps without replacing the wording displayed in your account. If your situation is specific, quote the relevant Legal clause when contacting us.

The ratu118 Legal page covers account access, phone verification, privacy, cookies, wallet records, policy changes and contact requests. It also explains that access or eligibility depends on local law. Check the wording shown during account creation because that notice can apply to your specific action.

Access is available only where local law permits and depends on local law. Your account path may ask for phone verification before access, and a new mobile or desktop device can require another sign-in check. If an access message appears, contact us with its exact wording.

Legal applies to the account details and payment references connected with DANA and QRIS actions. We may use a visible reference, date and account phone number to locate a status. Send only the requested record details; never include your password or one-time code.

The policy addresses details used for account creation, phone verification, sign-in checks, wallet status and contact requests. It also covers cookies that support a browser session. If you want a specific data point corrected or clarified, name it in an account support request.

Use the support route connected to your account and identify the exact data point, such as a phone detail or wallet reference. Explain the correction clearly and be ready to confirm the verified phone number. We use that step to reduce changes made by someone else.

Clearing cookies can end the browser session used to reach account-linked Legal wording. On mobile or desktop, you may need to sign in again and repeat phone verification before policy details appear. Clearing cookies does not by itself change the account records held for you.

Retention depends on the record, its operational purpose and applicable legal or payment obligations. Account, verification and wallet records may therefore have different periods. Ask through the account support route with the relevant reference, and we will explain what can be clarified for that record.

Legal details for your ratu118 account

Three routes for Legal questions

Account access

Wallet records

Policy changes

How we handle account policy

Data handling

Cookie use

Account security

Record retention

Who to contact

Requesting changes

Legal answers before account access

01 What does the ratu118 Legal page cover?

02 Can I access ratu118 from Indonesia?

03 How does Legal apply to DANA and QRIS records?

04 What personal data does the Legal policy address?

05 How can I request a correction to my account data?

06 Does clearing cookies affect my Legal access?

07 How long are ratu118 account and wallet records kept?

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